Get Our Support
Ready to GET help ?
Account Privacy
We are committed to securing your personal data and order information. Learn how we safeguard your privacy and give you control over your account.
Support Specialist
Our dedicated support specialists are here to assist you with product inquiries, order issues, and any other questions about our sports equipment.
Process & Standards
Explore our meticulous manufacturing process, where advanced technology and rigorous quality control unite to create durable, high-performance sports equipment.
FAQ
Find Answers
If I want to place an order for 30,000 sets/pieces but I don't have sufficient funds currently, can I sign a contract for 30,000 sets/pieces and then take delivery and make payments in batches? How are discounts calculated?
Yes, we support long-term cooperation contracts. This requires the customer to commit to a total purchase volume over a specified future period. A procurement contract must be signed, and a 30% deposit of the total order value is required. Goods can then be received in batches within the order’s validity period. Our discounts are calculated based on the total order value, and you will still receive the discount corresponding to that total amount.
For specific batch quantities and scheduling, please contact: sales@kanghongsports.com.
When is the deposit for the long-term cooperation contract refunded? If I sign a long-term contract with the factory, can this deposit be used to pay for goods within the contract period?
The deposit for the long-term cooperation contract will be refunded to the customer within 7 working days after the contract order is fully completed. We do not support using the deposit to pay for goods during the contract term, except that it can be applied (combined with other payment methods) to settle the remaining balance for the final shipment under the contract.
What is the advance payment percentage? Does the advance payment include the deposit for the long-term cooperation order?
As a source factory, we have upfront costs for materials, time, labor, and equipment operation. Therefore, our advance payment cannot be lower than 50%. Please note, the advance payment does not include the deposit for the long-term cooperation order. The long-term order deposit is an additional, separate payment.
Why is the discount different for each product? Are the discounts updated in real time?
The discount varies for each product primarily due to differences in the costs of fabrics/leather materials used. Additionally, external market factors can influence pricing. Therefore, our discounts are dynamic and subject to real-time updates.
How can I distinguish between the Player Version and the Fan Version?
For the Player Version, please select the “Authentic Replica” version, while all other versions are Fan Versions. There are significant differences between the Player Version and the Fan Version in terms of material, craftsmanship, cut, and price. The Player Version is designed to closely fit an athlete’s physique, offering optimal freedom of movement and ensuring unrestricted performance during games. The Fan Version features a relaxed fit, suitable for daily wear and easy movement, with a primary focus on everyday comfort and affordability.
What is your standard MOQ (Minimum Order Quantity) for custom jerseys and balls?
We understand that flexibility is key for our partners. Our standard MOQ for custom sublimated jerseys starts at 10000 pieces per design, and for Authentic Replica jerseys, it’s 5000 pieces. For custom balls (basketball, football, soccer), the standard MOQ is 2000 pieces per design. For all products, we are always open to discussing your specific needs, and for larger projects or long-term partnerships, we can offer even more flexible terms. Contact us with your requirements for a personalized quote.
What customization options do you offer?
We offer end-to-end customization to bring your vision to life.
For Jerseys: Full sublimation printing, screen printing, embroidery, custom labels, and tags. You can control everything from the fabric type (dri-FIT, mesh, etc.) and color to the smallest design detail.
For Balls: Custom printing/thermal transfer of logos and graphics, custom color schemes for panels, and options for different materials (PU, PVC, rubber) and construction methods (machine-stitched, hand-stitched, glued) to suit various performance levels and budgets.
- For Other Accessories: Please email us for enquiries, Email: sales@kanghongsports.com
How do you ensure quality control during production?
Quality is at the core of our operations. We have a multi-stage QC process:
Material Inspection: All fabrics and raw materials are checked before production.
In-Line Inspection: Our QC team monitors the production line to catch any issues in real-time.
Final Random Inspection: Before shipment, we conduct AQL standard inspections on finished products to ensure consistent high quality, durability, and print clarity. We can also provide pre-shipment samples for your approval.
What is your typical production lead time?
Lead time depends on the order quantity and complexity. Generally, for standard orders, it takes:
20-30 days for custom jerseys.
25-35 days for custom balls.
The timeline calculation starts from the date we receive your final approval on all artwork and a confirmed deposit. We provide a detailed production schedule for every order and keep you updated on key milestones.
Can I request a sample before placing a bulk order?
Absolutely. We highly encourage you to check our quality firsthand. We offer pre-production samples (standard samples) FOR FREE, you only need to pay for the international shipping costs, which can be deducted from your first bulk order. This allows you to verify the material, workmanship, and colors before mass production begins.
What are your payment terms?
Our standard payment terms for new clients are 50% deposit with the purchase order, and the remaining 50% balance before shipment. We accept payments via T/T (Bank Transfer) and payment methods on other platforms. Terms for established partners can be reviewed and adjusted.
Do you offer OEM/ODM services?
Yes, we are experts in both. For OEM, we manufacture according to your precise designs and technical packages. For ODM, our experienced design and development team can create unique jersey and ball designs from scratch, tailored to your market’s needs. Let us be your expert manufacturing partner in China.
