1.1 Policy Purpose

This policy defines the standards and processes for returns and refunds for KangHong Sports (hereinafter "the Supplier"), as a source factory, when selling footballs, basketballs, volleyballs, sportswear, and related products to global buyers (hereinafter "the Buyer") via cross-border e-commerce. This policy is an integral and binding part of any sales agreement between the parties.

1.2 Scope of Application

This policy applies to all orders placed through the Supplier's official website (https://shop.kanghongsports.com/) or authorized partner platforms. The Buyer's act of placing an order constitutes acceptance of all terms herein.

2.1 Return Prerequisites

All return requests must be made under the conditions specified in this section. We provide a clear and transparent return process to build customer trust.

2.2 Return Eligibility

Goods must meet all of the following conditions, otherwise the Supplier reserves the right to refuse the return:

3.1 Special Provisions for Ball Products

Normal Wear & Tear Disclaimer: Normal use of footballs, basketballs, and volleyballs inevitably causes wear, deformation, soiling, or appearance changes after inflation. Such signs are normal wear and tear, not product quality issues, and are not covered under this return policy.

Strict Defect Claim Period: To claim a manufacturing defect in a ball product (e.g., separation or leakage appearing without use), a written objection with clear evidence must be submitted within 3 calendar days of receipt. Once a product is inflated, bounced, or used for training/a match, it is deemed used, and the Supplier will not accept any subsequent return requests.

5.1 General Principle

If a return or replacement is necessary due to the Supplier's fault (including but not limited to product quality issues, wrong shipment, missing items), the Buyer shall advance the logistics cost for sending the goods back to the Supplier.

5.2 For Returns (Refund)

Upon receiving the returned goods and confirming their condition, the Supplier will reimburse the actual cost shown on the valid logistics cost invoice and payment proof provided by the Buyer. The reimbursement will be made to the bank account provided by the Buyer during the original purchase.

5.3 For Replacements

• Upon receiving the returned goods and confirming their condition, the Supplier will reimburse the actual cost shown on the valid logistics cost invoice and payment proof provided by the Buyer to the provided bank account.
• If the value of the replacement product is higher than the original returned product, the Buyer has the right to choose to offset this logistics cost against the price difference payable for the replacement. Any remaining balance after offset must be paid by the Buyer.

5.4 Operational Note

To facilitate cost settlement, please provide accurate bank account information along with the return/replacement request and subsequent logistics payment proof.

6.1 Application Process

1. Contact Customer Service: Email sales@kanghongsports.com within the claim period, providing the order number, problem description, and photo/video evidence.
2. Obtain Authorization: After review and approval, the Supplier will issue a Return Merchandise Authorization (RMA) Number and a designated return address. Unauthorized return parcels will be refused.
3. Ship the Goods Back: Pack the goods securely with the RMA number and a copy of the original invoice, ship to the designated address, and retain the logistics tracking proof.

6.2 Cross-Border Return Customs Regulations

According to relevant Chinese customs regulations, there are specific requirements for the inbound return of cross-border e-commerce export goods.

• The Buyer must clearly mark the RMA number on the parcel.
• The customs declaration mode for return goods is "Returned Goods" (Code 4561).
• The Buyer is responsible for ensuring the return goods comply with Chinese import regulations and may need to assist with providing relevant declaration documents. The risk of return failure or confiscation due to customs reasons lies with the Buyer.

7.1 Processing Time

After we receive and accept the qualified returned goods, the refund process will be initiated within 14 business days. The funds will be returned to the original payment account.

7.2 Refund Amount

Only the product price will be refunded. Unless due to Supplier fault, original order shipping costs, tariffs, and any costs incurred during the return will not be refunded.

7.3 Currency & Exchange Rate

Refunds will be issued in the original order payment currency. The Supplier is not responsible for differences caused by exchange rate fluctuations.

9.1 Policy Updates

We reserve the right to revise this policy based on legal/regulatory changes, updated industry standards, or business needs. The revised policy will be posted on the official website and applies to new orders placed after its publication.

9.2 Contact Information